Certification
Are they certified to operate in your locality? This is an important factor to consider. Cleaning companies send people to clean your house probably when you are not around. A certificate from the county government or local activities is the only way to trust them. If anything goes wrong in the house and you cannot reach them, you will have them reported, and the authorities will need know how to trace them. A reputable company will not hesitate to produce their certificates of operation. Otherwise, it might be unsafe. If that occurs continue with your search.
Background check
Does the company do a background check on the employees? This is a very important step for service providers whose employees will visit people house to house. People have different characters; you must be sure that the people you want to hire as cleaners are trustworthy and honest. Seek to know from the company if they trust all their employees and if they will take responsibility if something unusual like theft happens.
Training
Does the company train their employees from time to time? Are the employees employed permanently or on commission? In many cases, full-time employees are trained for the latest trends in the cleaning industry. The employees are assets to the company, so they will want them to be the best in the market. Commission-based employees, on the other hand, come and go. This means the company will not feel obliged to train them because after all, they are not guaranteed that they will come back in the company. Prioritise companies with full-time cleaners.
Measure of performance
How does the company measure the quality of work done by the employees? Do they just assume or a manager comes around to check? This should be made clear by the management before signing the contract. At times, the cleaners will be in a hurry hence shoddy work. A manager should pass by to ensure satisfactory work is done. Look for a company who take corrections positively. If you did not like the way your clothes were ironed, for example, the company should listen to your complaint, apologize and promise to give better results in the future.
Cost
This is a major consideration when buying goods and services. Cleaning companies charge differently depending on the amount of work, the time spent in your house, the equipment used and their reputation. Always choose a company that gives you value for your money irrespective of the amount you pay.
